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New World Closed beta is bricking their RTX 3090 GPUs

Amazon Games’ oft-delayed MMO New World launched its closed beta yesterday ahead of its August 31 launch. Thousands of players clogged the servers of the historical fantasy game, causing long login queues across all game worlds. Some players got a lot more than they bargained for, however, as reports came in of high-end, hard-to-find EVGA RTX 3090 video cards going dead while playing the game. Update: Amazon Games has issued a statement regarding the GPU issue.

Reports on the New World subreddit indicate that trying to launch New World while using an RTX 3090 will sometimes cause it to completely fry, forcing those impacted to contact manufacturers for refunds or replacements. The issue seems to be affecting EVGA RTX 3090 cards more than other GPUs, though it's worth noting that people who use other versions of the 3090 have reported problems with overheating and dangerous power spikes.

The issue has been acknowledged on the official New World forum, with a customer service representative suggesting that the issue is believed to relate to driver settings and frame rate limiters (though this has not been confirmed).

The following steps were suggested, but the situation is still ongoing and there isn't a guarantee that it will fix the problem for all users:

    Disable the overrides in the driver settings,
    Make sure to press “APPLY”
    Restart the game client.

A working theory is that uncapped frame rates in menu screens are causing GPUs to draw too much power through their VRMs, ultimately frying them. You can manually restrict your maximum framerate in the game which has been suggested as a preventative measure, and this will likely be something manually patched into the game until a more permanent solution can be found.

Now, one important thing to note here is that most of the players who have experienced GPU failures during the game used an Nvidia RTX 3090 GPU manufactured by the American hardware-making company EVGA. Moreover, one player reported that the game bricked an EVGA-manufactured RTX 3090 card during the alpha testing and another of the same GPU during the beta testing.

Note that New World’s game support forum does list a known issue with the video cards reaching 99 percent GPU load while playing. The suggested fix is to enable V-Sync for Nvidia-based cards or Radeon Enhanced Sync for AMD cards, which limits the game’s frame rate, keeping it from going out-of-control.

Amazon is a relatively new face in the world of game development, having notably released its first major original title Crucible to open beta back in May 2020 and then swiftly discontinuing development in November of the same year. It was hoped that New Word, a sandbox MMO styled after a supernatural colonial America would have better success, and first reactions to the beta certainly look promising.

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